Review Management Policy

Compliance with EU Omnibus Law 2019/2161

Last updated: June 1, 2025

1. OWNER AND MANAGER

Komorebi di Alaimo Ernesto
Via Giacomo Matteotti 13, 92025 Casteltermi (AG), Italy
VAT No.: 02805420847
Email: info@ernesto-alaimo.com
Phone: +39 351 541 3898

2. COLLECTION SYSTEM

2.1 Platform Used

TrustedShops - European e-commerce certification system
Process: Collection and verification of reviews from real customers
Compliance: Complies with all European regulations

2.2 Invitation Process

  • Manual sending: We manually select eligible customers
  • Objective criteria: Only completed and delivered orders
  • TrustedShops platform: For traceability guarantee
  • No discrimination: All customers receive an invitation
  • Publication: Transparent and documented process

3. ELIGIBILITY CRITERIA

3.1 Who Can Review

Only customers who have:

  • Completed a purchase on our website
  • Received the purchased product
  • Verified email in the system
  • Traceable order in the database

Cannot review:

  • People who have not made a purchase
  • Uncompleted or cancelled orders
  • Unverified emails
  • Duplicate reviews for the same product

3.2 Permitted Content

Published reviews:

  • Related to the purchased product
  • Based on actual usage experience
  • Respectful towards other users
  • In Italian, English, French, German, Spanish

Excluded content:

  • Offensive or defamatory
  • Spam or promotional content
  • Not related to the product
  • Violations of third-party privacy

4. VERIFICATION PROCESS

4.1 Pre-Submission Checks

  • Manual selection: We verify each eligible order
  • Objective criteria: Completed order + delivered product
  • No discrimination: All customers are invited
  • Traceability: Record of invitations maintained

4.2 TrustedShops Automatic Checks

  • Order verification: TrustedShops system-database
  • Email check: Customer-order correspondence
  • Anti-duplication: One review per product
  • Spam filter: Automatic algorithms

4.3 Manual Checks

  • Inappropriate content: Verification within 48h
  • Relevance: Checking product-review correlation
  • Privacy: Removal of sensitive data if present

4.4 Full Traceability

  • Invitation log: Date and recipient
  • Order correspondence: Order number-review
  • Documentation backup: Stored for 5 years
  • Controls: Changes and approvals

5. INFORMATION TRANSPARENCY

5.1 Public Information

Each review shows:

  • "Verified Purchase" - TrustedShops guarantee
  • Publication date - Temporal transparency
  • Star rating - 1-5 stars
  • Customer initials - Privacy respected

5.2 Available Statistics

  • Total reviews: Overall number
  • Average ratings: Automatic calculation
  • Star distribution: Full transparency
  • Collection period: Last 12 months

6. CUSTOMER RIGHTS

6.1 Guaranteed Rights

  • Access: View own reviews
  • Rectification: Modify incorrect content
  • Deletion: Remove own review
  • Objection: Challenge non-publication

6.2 Complaint Procedure

How to contact us:

  1. Email: info@ernesto-alaimo.com
  2. Subject: "Review Management"
  3. Detailed request description

Response times:

  • Acknowledgement of receipt: Within 24 hours
  • Case evaluation: Within 48 hours
  • Final response: Within 3 business days

7. REGULATORY COMPLIANCE

7.1 Respected Regulations

  • EU Directive 2019/2161 (Omnibus Law)
  • Italian Consumer Code (Legislative Decree 206/2005)
  • GDPR (EU Regulation 2016/679)
  • AGCM guidelines on online reviews

7.2 Guarantee System

  • TrustedShops: Certified European system
  • Purchase verification: Automatic control
  • Documented process: Full traceability

8. CONTACTS AND SUPPORT

For information on reviews:

  • Main email: info@ernesto-alaimo.com
  • Phone: +39 351 541 3898
  • Address: Via Giacomo Matteotti 13, 92025 Casteltermi (AG)

For complaints or reports:

DECLARATION OF CONFORMITY

Komorebi di Alaimo Ernesto declares that its review management system fully complies with the EU Omnibus Law 2019/2161 and guarantees:

Total transparency of review origin
Automatic anti-falsification checks
Documented and verifiable process
Customer rights fully protected
Full regulatory compliance

System used: TrustedShops