Ernesto Alaimo Eyewear
Last updated: [30/05/2025]
1. GENERAL INFORMATION
1.1 Seller Identification
Komorebi di Alaimo Ernesto
Via Giacomo Matteotti 13, 92025 Casteltermi (AG), Italy
VAT no.: 02805420847
Email: info@ernesto-alaimo.com
Phone: +39 351 541 3898
1.2 Activity
Retail trade of high-quality handmade eyewear, made in Italy.
1.3 Applicability
These Terms and Conditions apply to all purchases made on www.ernesto-alaimo.com by consumers in accordance with the Consumer Code (Italian Legislative Decree 206/2005).
2. CONCLUSION OF THE CONTRACT
2.1 Order Procedure
- Product selection and addition to cart
- Entry of personal and shipping data
- Payment method selection
- Order review and acceptance of Terms
- Order confirmation with payment
2.2 Contract Confirmation
The contract is considered concluded upon our order confirmation via email, which will occur within 24 hours of the order.
2.3 Language of the Contract
The contract is drawn up in Italian. All communications will be in Italian.
3. PRODUCTS AND PRICES
3.1 Product Description
- Handmade eyewear made in Italy
- Materials: high-quality Mazzucchelli acetate
- Lenses with 100% UV protection
- Quality certificate included
- 24-month warranty for manufacturing defects
3.2 Prices
- All prices are in Euro (€)
- VAT included at 22%
- Free shipping within Italy
- Prices may vary without notice
3.3 Availability
Products are subject to stock availability. In case of unavailability, we will inform the customer within 48 hours with the option to:
- Wait for replenishment (estimated times)
- Substitute with an equivalent model
- Cancel order with full refund
4. PAYMENTS
4.1 Accepted Methods
- PayPal (credit/debit cards, PayPal account)
- Bank transfer in advance
- Cash on delivery (where available)
- Klarna (pay in 3 installments, pay after 30 days)
- Stripe (credit/debit cards)
4.2 Payment Security
- Transactions protected by SSL encryption
- No payment data stored on our servers
- Managed by PCI-DSS certified processors
4.3 Invoicing
- Electronic invoice for consumers
- For businesses: complete billing data required
- Sent via Exchange System (SDI)
Discount codes are not cumulative and cannot be used on items already on sale. In case of incorrect application, the order may be cancelled with a full refund before fulfillment.
5. SHIPPING AND DELIVERIES
5.1 Shipping in Italy
- Free for all orders
- Insured express courier
- Times: 24-48 working hours
- Tracking provided via email
6. RIGHT OF WITHDRAWAL
6.1 Withdrawal Period
Legal withdrawal: 14 days from product receipt (Art. 52 Consumer Code) Komorebi di Alaimo Ernesto commercial policy: 30 days from receipt
As part of our commitment to customer satisfaction, we voluntarily extend the withdrawal period to 30 days.
6.2 How to Exercise Withdrawal
The right can be exercised:
- Email: info@ernesto-alaimo.com
- Phone: +39 351 541 3898
- Letter: Piazza Castelnuovo 6, 90141 Palermo (PA)
6.3 Product Conditions
The product must be:
- In original condition
- Unused or undamaged
- With original packaging and accessories
- With quality certificate included
6.4 Return Costs
Return costs are always borne by us for the entire 30-day period.
6.5 Refund
- Timing: within 14 days of withdrawal communication
- Method: same payment method used for the purchase
- Amount: product price + original shipping costs
7. SHIPPING AND DELIVERIES
7.1 Shipping in Italy
- Free for all orders
- Insured express courier
- Times: 24-48 working hours
- Tracking provided via email
7.2 International Shipping
- Available to major EU countries
- Costs and times communicated during the order
- Any customs duties payable by the recipient
8. WARRANTY
8.1 Legal Warranty
All products are covered by a 24-month conformity warranty for manufacturing defects, in accordance with Italian Legislative Decree 24/02.
8.2 Exclusions
The warranty does not cover:
- Damage from improper use or negligence
- Normal wear and tear
- Accidental damage or drops
- Unauthorized modifications
8.3 Warranty Procedure
To claim warranty:
- Contact customer service
- Provide proof of purchase
- Ship the product for evaluation
- Free repair or replacement
9. COPYRIGHT AND TRADEMARKS
9.1 Intellectual Property
All content on the site is protected by copyright:
- Texts, images, design, logos
- Trademarks and distinctive signs
- Software and source code
- Descriptions and product sheets
9.2 Prohibitions
Strictly prohibited without written authorization:
- Copy, reproduce or distribute content
- Use Komorebi di Alaimo Ernesto trademarks or logos
- Modify or resell materials
- Use content for commercial purposes
- Create derivative works
9.3 Penalties
Violation of intellectual property rights entails:
- Legal action for damages
- Claim for compensation
- Reporting to competent authorities
10. FINAL PROVISIONS
10.1 Applicable Law
These Terms and Conditions are governed by Italian law.
10.2 Competent Court
For any dispute, the Court of Agrigento has exclusive jurisdiction.
10.3 Online Dispute Resolution (ODR)
In accordance with EU Regulation 524/2013, for disputes arising from online purchases, consumers can use the European ODR platform available at the link: https://ec.europa.eu/consumers/odr
10.4 Validity
If one or more clauses are found to be null or ineffective, this does not entail the nullity of the entire contract.
10.5 Amendments
Komorebi di Alaimo Ernesto reserves the right to modify these Terms at any time. Modifications will be published on this page with the update date indicated.
10.6 Communications
All official communications will be made via:
- Email: info@ernesto-alaimo.com
- Phone: +39 351 541 3898
Contact for assistance:
📧 info@ernesto-alaimo.com
📞 +39 351 541 3898
📍 Piazza Castelnuovo 6, 90141 Palermo (PA), Italy