RETURN POLICY
- Period: 30 days from delivery
- Return shipping costs: FREE for the entire period
- Conditions: Product intact and unused
- Refund: 100% of the price paid
1. Return Request:
- Email: info@ernesto-alaimo.com
- Phone/WhatsApp: +39 351 541 3898
- Hours: Mon-Fri 9:00 AM - 7:00 PM
- Email Subject: "Return Request - Order #[number]"
2. Authorization:
- Response: Within 24 hours
- Instructions: We provide all return details
3. Collection and Shipping:
- Free collection: We arrange the courier
- Packaging: Original box and protections
- Label: Provided by us via email or Whatsapp
4. Inspection and Refund:
- Verification: Within 2 business days of receipt
- Refund: Within 2 days of verification
- Method: Same payment method used
Return Conditions:
Intact product without signs of use
Original packaging with all accessories
Certificate of authenticity included
No scratches or damage
Within 30 days of delivery
PRODUCT EXCHANGE
Exchange Service:
- Available: For model or size change
- Cost: FREE (first exchange)
- Shipping covered: Outbound + Return + New shipment
- Time: 3-5 business days for new shipment
Second Exchanges:
- Cost: €7.00 including VAT
- Charge: Deducted from the final refund
WHAT TO DO IN CASE OF PROBLEMS
Damaged Package:
- DO NOT ACCEPT the delivery
- Report immediately to the courier
- Photograph any damage
- Contact us within 24 hours
Damaged Product:
- Photograph the damage
- Keep all packaging
- Contact us immediately
- Free replacement guaranteed
SHIPPING SUPPORT
Dedicated Contacts:
Email: info@ernesto-alaimo.com
Phone/WhatsApp: +39 351 541 3898
Hours: Monday-Friday 9:00 AM - 7:00 PM