RETURN POLICY
- Period: 30 days from delivery
- Return costs: FREE for the entire period
- Conditions: Product must be intact and unused
- Refund: 100% of the price paid
1. Return Request:
- Email: info@ernesto-alaimo.com
- Phone/WhatsApp: +39 351 541 3898
- Hours: Mon-Fri 9:00-19:00
- Email subject: "Return Request - Order #[number]"
2. Authorization:
- Response: Within 24 hours
- Instructions: We provide full details for the return
3. Pickup and Shipping:
- Free pickup: We arrange the courier
- Packaging: Original box and protective materials
-
Label: Provided by us via email or WhatsApp
Applying the label and packaging
The customer is responsible for preparing the package properly for transport and for attaching the waybill firmly, intact, and clearly legible, without covering the barcode or QR code.
It is recommended to secure the label with adhesive tape on all sides. A detached, damaged, or illegible label may prevent proper scanning and shipment tracking. In such cases, if it is impossible to verify the return of the item, the refund may be suspended until the necessary checks are completed.
For each order, one free return shipment is provided; any additional return shipments for the same order will be at the customer's expense.
4. Inspection and Refund:
- Verification: Within 2 business days of receipt
- Refund: Within 2 days of verification
- Method: Same payment method used
Return Conditions:
Product intact with no signs of use
Original packaging with all accessories
Certificate of authenticity included
No scratches or damage
Within 30 days of delivery
PRODUCT EXCHANGE
Replacement Service:
- Available: For model or size exchange
- Cost: FREE (first replacement)
- Shipping covered: Original outbound + Return + New shipping
- Timing: 3-5 business days for the new shipment
Subsequent Replacements:
- Cost: €7.00 VAT included
-
Charge: Deducted from the final refund
WHAT TO DO IN CASE OF PROBLEMS
Damaged Package:
- DO NOT ACCEPT the delivery
- Report immediately to the courier
- Take photos of any damage
- Contact us within 24 hours
Damaged Product:
- Take photos of the damage
- Keep all original packaging
- Contact us immediately
- Free replacement guaranteed
SHIPPING SUPPORT
Dedicated Contacts:
Email: info@ernesto-alaimo.com
Phone/WhatsApp: +39 351 541 3898
Hours: Monday-Friday 9:00-19:00
